Last Update: Monday, August 25, 2008

Management and Governance
Courses	Target Group	Objectives
General Management I
Introduction to management and leadership Understanding roles and responsibilities of managers Team building, motivation, delegation, basic communication, meeting facilitation Basic planning	Management or supervisory staff of NGOs and government ministries.	Participants improved their skills in their roles as a manager through team building, improved organizing skills, and basic planning skills.
General Management II
Understanding organizational structure and policy Conflict management and conflict resolution Performance management Managing difficult staff Implementing change	Top and middle levels of managers of NGOs and government institutions.	Participants are able to prepare for changes in their organization through using basic management tools and improve their ability to constructively deal with staff through changes.
Managing Yourself
Designing activities and managing priorities Decision making and problem solving Managing time and workload How to motivate yourself & to minimize work-related stress for yourself and your staff	NGO and government staff who are having difficulties balancing diverse responsibilities.	Participants are able to improve their work performance with practical skills for decision making, planning, and managing time and work priorities.
Training of Trainers
Expectations and objectives of a training session Overview of a training Developing a training plan: identifying activity, setting goal or objectives, identifying resources and responsibility Adult learning concepts and methods Facilitation skills and tasks Using learning aids	New trainers or community workers whose role is to lead training sessions for adult learners in their particular subject area(s).	Participants learn and practice adult’s training skills and basic methods to prepare effective lesson plans to fit their training needs.
Advanced Training of Trainers
Review of training concepts and best practices, i.e training cycle, characteristics of a good trainer, etc. Designing a balanced and effective training course Participatory training methods: case study and role playing skills Enhancing training skills: presentation; leadership skills (listening, asking, observing, and summarizing) Designing course evaluations	Trainers engaged directly and indirectly in staff and trainers capacity building.	Participants are able to strengthen their capacity as a trainer with practical concepts, tools and skills for facilitating group learning.
Marketing
Marketing concepts About customers/client: gathering information information on purchasing process and trends Product planning and development Pricing and pricing strategies Promotion and advertising	Credit agents of NGOs, Micro finance institutions, and government departments in charge of development and/or improvement of small and medium size businesses	Participants will develop basic business skills in marketing to help develop their business plan focusing on increasing sales and maximizing profits.
Board Governance
Understanding Non Profit Organizations Functions of Board of Directors (BOD) Differences between Board of Directors and an Advisory Board Roles and responsibilities of BOD members Roles and responsibilities of committees Relationship between BOD and management	Top managers and members of management committee of NGOs, or staff tasked with organizing, facilitating and/or maintaining BOD(s). The training is also designed for new or potential BOD members.	Participants will have a theoretical understanding of the role and responsibilities of BOD of a non profits governmental organization. Practical understanding of local context and past experiences would help participants prepare for tangible steps to make their Board functional and effective.
Problem Solving Skills
Overview of systematic problem solving and decision making Problem characteristics Problem solving anatomy Problem solving methodology Communication dynamics Steps in problem solving	This course is targeting to the supervisor and manager or senior staff who work in both in private sector and non-profit organization.	The course will enable participants to manage problem effectively in organization and in individual situation by using skills and tools necessary in problem solving.
Personnel Management
Discuss the element of human resource management Recruitment and selection Staff orientation Training program and methods Performance appraisal Performance and discipline Corrective action for misconduct Communication Human resource communication system	High level of management of NGOs, private sectors and government institutions.	Participants can proceed with the different steps in human resource planning, recruiting and appraisal. They can communicate effectively with their staff.